Terms of Service

Effective date: August 24, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by cloud.as. Throughout these Terms of Service, the terms “we,” “us,” “our,” “Company” and “cloud.as” refer to cloud.as.

We provide access to this website, our online store, product information, content, functions, tools, checkout facilities and related customer services. These are collectively referred to as the “Services.”

Our online store is technically hosted and supported by Shopify, which provides the e-commerce infrastructure used to operate the Services.

These Terms of Service govern your access to and use of the Services, including purchases made through our store.

Our Privacy Policy, Return and Refund Policy, Shipping Policy, Payment Policy and any other policies displayed through the store also form part of the agreement between you and us where applicable.

By accessing the website, creating an account, submitting an order or otherwise using the Services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms excludes or limits any mandatory consumer right that cannot lawfully be waived.

2. Company Information

The Services are provided by:

Company name: cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup

Registered address:
Nyhavn 14, 3.
1051 København K
Denmark

Email: cs@cloud.as
Telephone: 23881199

3. Eligibility

You may use the Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

By placing an order, you confirm that you have the legal capacity to enter into the purchase contract.

Where permitted by applicable law, a minor may use the Services only with appropriate involvement or supervision from a parent or legal guardian.

You must use the Services only for lawful purposes and in accordance with these Terms.

4. Customer Accounts

Certain functions may allow or require you to create a customer account.

When creating an account or placing an order, you agree to provide accurate, complete and current information.

This may include:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Payment information; and

• Other information reasonably required to process your order.

You are responsible for maintaining the confidentiality of your account credentials.

You must contact us promptly if you believe your account has been accessed or used without authorization.

You may not sell, transfer or assign your customer account to another person without our permission.

5. Product Information

We take reasonable steps to ensure that product descriptions, specifications, prices, images and other information displayed through the Services are accurate.

However, the physical appearance of a product may vary slightly from images displayed online because of factors including:

• Screen settings;

• Device settings;

• Lighting;

• Photography;

• Manufacturing variations; and

• Reasonable product improvements.

Product images are generally provided for reference and illustrative purposes.

We may correct or update product descriptions, specifications, images or other information when necessary.

Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to comply with applicable consumer law.

6. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not reserve that product.

We may limit quantities where reasonably necessary because of:

• Limited inventory;

• Product availability;

• Delivery restrictions;

• Fraud prevention;

• Technical errors; or

• Other legitimate operational reasons.

If a product becomes unavailable after you submit an order, we will contact you and provide an appropriate solution, which may include cancellation and a refund of any amount already paid for the unavailable product.

7. Orders

Submitting an order constitutes an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an electronic order confirmation.

An automated confirmation that we have received your order does not necessarily mean that the order has been finally accepted.

We may review an order before accepting or dispatching it.

We may reasonably refuse or cancel an order where:

• A product is unavailable;

• Payment cannot be authorized or verified;

• Order information appears materially incorrect;

• Delivery information cannot reasonably be verified;

• Fraud or unauthorized activity is suspected;

• An obvious pricing or product information error has occurred;

• Delivery to the requested destination is unavailable; or

• Processing the order would violate applicable law.

If we cancel an order after receiving payment, we will issue an appropriate refund.

8. Order Information

You are responsible for checking your order information before submitting the order.

Please ensure that:

• Product selections are correct;

• Quantities are correct;

• Your email address is accurate;

• Your telephone number is accurate; and

• Your delivery address is complete and correct.

If you discover an error after submitting an order, contact us as soon as possible at cs@cloud.as.

We will try to assist you, but changes may not be possible after an order has entered processing or been dispatched.

9. Prices

Product prices are displayed through the online store.

The applicable currency and total amount payable will be displayed during checkout before you submit your order.

Prices may be updated from time to time.

A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error and applicable law permits us to correct it.

10. Taxes and Additional Charges

Applicable taxes will be displayed during checkout where required and reasonably possible.

For cross-border orders, customers may also be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Customs clearance charges; or

• Other charges imposed by the destination country.

Where such charges are included in the purchase price, this will be indicated during checkout or in the applicable Shipping Policy.

Where they are not included, they may be payable separately to the relevant authority, courier or customs service.

11. Payment

Available payment methods will be displayed during checkout.

Payment options may vary depending on:

• Customer location;

• Currency;

• Order value;

• Product;

• Delivery method; and

• Payment provider availability.

Payments may be processed through Shopify or independent payment service providers.

Third-party payment providers may apply their own terms, privacy policies and security procedures.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.

12. Payment Authorization and Fraud Prevention

We may perform reasonable checks to help prevent fraud and unauthorized transactions.

An order may be temporarily delayed, rejected or cancelled where:

• Payment authorization fails;

• Payment cannot be verified;

• Fraudulent activity is reasonably suspected;

• Customer information appears materially inconsistent;

• Delivery information cannot reasonably be confirmed; or

• A transaction appears unauthorized.

We may contact you to verify an order where reasonably necessary.

13. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Delivery times displayed on the website are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances such as:

• Carrier delays;

• Customs processing;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Incorrect delivery information; or

• Events outside our reasonable control.

Please ensure that your delivery information is accurate before placing your order.

14. Risk of Loss or Damage

For consumer orders, the risk of loss or damage generally passes to you when you, or a third party designated by you other than the carrier, physically receive the goods, subject to applicable law.

If you independently appoint a carrier that was not offered by us, different rules may apply.

Nothing in this section limits mandatory consumer rights.

15. Returns and Refunds

Returns, refunds and exchanges are handled according to our Return and Refund Policy.

Eligible products may be covered by our voluntary return policy in addition to any statutory rights available to consumers.

You must follow the return instructions provided by us before sending a product back.

Products returned without following the applicable return procedure may be delayed or refused where permitted by law.

16. EU/EEA Right of Withdrawal

Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.

This statutory right is separate from any voluntary return period provided by us.

Where the statutory withdrawal right applies, additional information regarding:

• How to exercise the right;

• Return deadlines;

• Return shipping costs;

• Refund timing; and

• Excluded products

is provided in our Return and Refund Policy.

Nothing in these Terms limits a statutory withdrawal right available under applicable law.

17. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged;

• Defective;

• Incorrect;

• Missing components; or

• Otherwise materially non-conforming,

please contact us promptly at cs@cloud.as.

We may request reasonable evidence such as:

• Your order number;

• A description of the issue;

• Photographs;

• Video; or

• Photographs of the shipping packaging and label.

Where the claim is confirmed, an appropriate remedy may include repair, replacement, return, price reduction or refund depending on the circumstances and applicable law.

18. Mandatory Consumer Rights

Nothing in these Terms is intended to exclude, restrict or replace mandatory rights available to consumers under applicable law.

This includes, where applicable, rights relating to:

• Product conformity;

• Defective products;

• Incorrectly supplied goods;

• Misleading product descriptions;

• Statutory guarantees;

• Withdrawal from eligible distance contracts; and

• Other mandatory consumer protections.

Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement will prevail.

19. Intellectual Property

Unless otherwise stated, content made available through the Services, including:

• Text;

• Product descriptions;

• Graphics;

• Logos;

• Images;

• Photographs;

• Videos;

• Website design;

• Layout;

• Icons;

• Software; and

• Other original content

is owned by or licensed to cloud.as or the relevant rights holder.

Such content is protected by applicable intellectual property laws.

You may use the Services and their content for legitimate personal shopping purposes.

You may not, without appropriate authorization:

• Reproduce substantial protected content;

• Republish protected content;

• Sell or commercially exploit protected content;

• Modify protected content;

• Distribute unauthorized copies; or

• Use our intellectual property in a manner that infringes applicable rights.

20. Customer Content

Where the Services allow you to submit reviews, photographs, comments or other content, you retain ownership of your original content.

You confirm that any content submitted by you:

• Is accurate to the best of your knowledge;

• Is owned by you or used with appropriate permission;

• Does not violate another person's intellectual property or privacy rights;

• Is not unlawful or intentionally misleading;

• Is not abusive, defamatory or obscene; and

• Does not contain malicious software.

We may remove or refuse content that violates these Terms, applicable law or third-party rights.

21. Third-Party Tools and Services

The Services may include functions, integrations or tools supplied by third parties.

We do not necessarily own or control these independent third-party services.

Your use of a third-party service may be governed by that provider's own:

• Terms of service;

• Privacy policy;

• Payment conditions; and

• Other operating rules.

You should review applicable third-party terms before using those services.

22. Third-Party Links

Our website may contain links to websites, applications or platforms operated by third parties.

Such websites are not necessarily controlled by cloud.as.

We do not guarantee the accuracy, availability, security or quality of independent third-party content or services.

When you leave our website, the terms and privacy practices of the relevant third party may apply.

Transactions made directly with an independent third party are generally between you and that third party.

23. Relationship With Shopify

Our online store is hosted and technically supported by Shopify.

Shopify may provide services including:

• Store hosting;

• Checkout technology;

• Payment integrations;

• Security tools;

• Store management functions; and

• Data-processing infrastructure.

Unless expressly stated otherwise, products sold through our store are purchased from cloud.as, not from Shopify.

Shopify is not the seller of products offered by cloud.as and is not ordinarily a party to the purchase contract between you and cloud.as.

Shopify may independently process certain personal information in accordance with its own privacy documentation and applicable law.

24. Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Our Privacy Policy explains matters including:

• What personal information we collect;

• Why we process it;

• How it may be shared;

• How long information may be retained;

• International transfers;

• Cookies and tracking technologies; and

• Your privacy rights.

Because Shopify and other service providers support the operation of the store, those providers may also process information necessary to provide their services.

25. Errors and Corrections

Information displayed through the Services may occasionally contain:

• Typographical errors;

• Incorrect prices;

• Outdated product information;

• Availability errors;

• Incorrect delivery estimates; or

• Other inaccuracies.

We reserve the right to correct genuine errors when identified.

If an obvious error materially affects an order, we may contact you and offer to:

• Continue the order using the corrected information;

• Provide an appropriate alternative; or

• Cancel the affected order and issue an appropriate refund.

Nothing in this section limits mandatory consumer rights.

26. Prohibited Conduct

You must not use the Services:

• For unlawful, fraudulent or malicious purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property or privacy rights;

• To harass, threaten, abuse or defame another person;

• To provide intentionally false or misleading information;

• To impersonate another person or business;

• To distribute spam or unauthorized advertising;

• To transmit viruses, malware or malicious code;

• To gain unauthorized access to an account or system;

• To interfere with website security or performance;

• To collect personal information unlawfully;

• To scrape or extract protected website content in violation of applicable rights;

• To bypass security or access controls; or

• To commercially exploit the Services without authorization.

We may investigate suspected misuse and restrict access where reasonably necessary.

Unlawful activity may be reported to the appropriate authorities where required or appropriate.

27. Automated Tools

Automated software, bots, artificial intelligence agents or other automated systems must not interact with the Services in a manner that:

• Circumvents CAPTCHA or security controls;

• Ignores technical access restrictions;

• Conceals automated activity for fraudulent purposes;

• Scrapes protected information unlawfully;

• Accesses accounts without authorization;

• Interferes with website availability or performance; or

• Otherwise violates these Terms.

We may use reasonable technical measures to protect the Services against automated activity that creates security, privacy or operational risks.

28. Suspension or Termination

We may suspend or restrict access to the Services where reasonably necessary because:

• These Terms have been materially breached;

• Fraud or unlawful activity is suspected;

• Payment remains lawfully unpaid;

• Website security has been threatened;

• An account creates a significant risk to customers or third parties; or

• We are required to do so by law.

Where reasonably possible and legally appropriate, we may provide notice before suspension or termination.

Termination does not affect rights or obligations that arose before termination.

29. Service Availability

We make reasonable efforts to keep the Services available, accurate and secure.

However, we cannot guarantee that the website will always be:

• Uninterrupted;

• Free from temporary technical faults;

• Compatible with every browser or device;

• Completely secure; or

• Available during maintenance or events outside our control.

Nothing in this section excludes mandatory product guarantees or consumer rights.

30. Limitation of Liability

To the maximum extent permitted by applicable law, cloud.as will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Depending on the circumstances, such losses may include:

• Loss of profit;

• Loss of revenue;

• Loss of business opportunities;

• Loss of data; or

• Indirect replacement costs.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing is intended to exclude liability for:

• Fraud;

• Fraudulent misrepresentation;

• Intentional misconduct;

• Death or personal injury caused by negligence where liability cannot be excluded;

• Mandatory product liability;

• Gross negligence where liability cannot lawfully be restricted;

• Violation of non-waivable consumer rights; or

• Any other liability that cannot legally be excluded.

31. Your Responsibility for Breaches

To the extent permitted by law, you may be responsible for reasonable losses or claims resulting directly from:

• Your unlawful use of the Services;

• A material breach of these Terms;

• Your infringement of third-party rights; or

• Content submitted by you without the necessary rights or authorization.

You will not be responsible for losses caused by our own breach, negligence or unlawful conduct.

32. Force Majeure

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters;

• Extreme weather;

• War;

• Civil unrest;

• Government actions;

• Epidemics;

• Strikes;

• Transportation interruptions;

• Telecommunications failures;

• Power outages;

• Customs restrictions; or

• Failures of essential third-party infrastructure.

Where such an event affects an order, we will take reasonable steps to reduce its impact and communicate with affected customers.

Mandatory consumer rights remain unaffected.

33. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent legally permitted.

Any invalid or unenforceable part may be separated from the remaining Terms.

The remaining provisions will continue in effect.

34. No Waiver

If we delay or fail to enforce a right under these Terms, this does not automatically mean that the right has been waived.

A waiver applies only to the particular matter for which it was given.

35. Entire Agreement

These Terms, together with the policies incorporated by reference, form the agreement governing your access to and use of the Services.

They replace earlier versions of these Terms concerning the same subject matter.

Nothing in this section excludes information or representations that legally form part of a consumer purchase contract.

36. Assignment

You may not transfer your customer account or contractual obligations to another person without our prior permission except where applicable law permits such transfer.

We may transfer our rights or obligations as part of a legitimate:

• Business sale;

• Merger;

• Corporate restructuring; or

• Transfer of business assets.

Any such transfer will not reduce mandatory consumer rights.

37. Governing Law and Disputes

These Terms and purchases made through our store are governed by the laws of Denmark, subject to applicable mandatory consumer protection rules.

If you are a consumer living in another country, this choice of law does not remove any mandatory consumer protection available to you under the laws that legally apply in your country of residence.

If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact us at:

Email: cs@cloud.as
Telephone: 23881199

Where a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute resolution body or a court with jurisdiction under applicable law.

Nothing in these Terms requires a consumer to waive a legal right to bring a claim before a competent court.

38. Changes to These Terms

We may update these Terms from time to time because of:

• Changes in applicable law;

• Changes to the Services;

• Changes to Shopify or other service providers;

• Changes to payment or delivery arrangements;

• Security requirements; or

• Other legitimate operational reasons.

The latest version will be published through our online store.

Where required by law, material changes will be communicated through an appropriate method.

The effective date at the top of these Terms indicates when the current version became effective.

39. Contact Information

If you have questions about these Terms, an order or your use of the Services, please contact:

cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup

Registered address:
Nyhavn 14, 3.
1051 København K
Denmark

Email: cs@cloud.as
Telephone: 23881199