Welcome to our online store.
Our store is operated by cloud.as, a registered Danish business based in Copenhagen, Denmark.
We are committed to providing customers with a straightforward, transparent and reliable online shopping experience. From product information and ordering to payment, delivery and after-sales support, our goal is to make every stage of your purchase as clear and convenient as possible.
Who We Are
cloud.as is a registered sole proprietorship in Denmark.
The business has been registered since February 1, 2005 and operates under Danish business registration number CVR 28348371.
Our registered business information is:
Company name: cloud.as
CVR number: 28348371
Business type: Sole Proprietorship (Enkeltmandsvirksomhed)
Responsible person: Carsten Handest Sjørup
Registered address:
Nyhavn 14, 3.
1051 København K
Denmark
Email: cs@cloud.as
Telephone: 23881199
Our Approach
We believe that online shopping should be simple and transparent.
We aim to provide customers with:
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Clear product information;
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Transparent pricing;
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Secure and convenient checkout options;
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Clear shipping and delivery information;
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Accessible customer support;
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Fair return and refund procedures; and
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Appropriate protection of personal information.
Our store policies are designed to help customers understand their rights and responsibilities before and after making a purchase.
Shopping With Confidence
Before placing an order, customers can review important information relating to:
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Product details;
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Prices and available currencies;
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Payment methods;
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Shipping and delivery;
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Returns and refunds;
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Privacy and data protection; and
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Terms of Service.
We encourage customers to review this information carefully so they can make informed purchasing decisions.
Orders and Payments
Available payment methods are displayed during checkout and may depend on the customer's location and order.
Where available, payment options may include PayPal and Cash on Delivery (COD).
Payment and transaction information is handled according to our Payment Policy and Privacy Policy.
Shipping and Delivery
We currently provide delivery to eligible destinations throughout Europe.
Orders are generally processed within 1–2 business days, and estimated standard transportation time is normally 5–7 business days after dispatch.
Where shipment tracking is available, customers may receive tracking details after the order has been dispatched.
For complete information, please review our Shipping and Delivery Policy.
Returns and Refunds
We want customers to have clear information about returns before making a purchase.
Eligible purchases may be covered by our 30-day voluntary return policy, subject to the conditions stated in our Return and Refund Policy.
Consumers in the European Union and European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal requirements and exceptions.
If a product arrives damaged, defective, incorrect or incomplete, customers should contact us promptly so that we can review the issue and provide an appropriate solution.
Customer Support
If you have questions about:
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Products;
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Orders;
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Payments;
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Shipping;
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Tracking;
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Returns;
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Refunds; or
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Other customer service matters,
please contact us at:
Email: cs@cloud.as
Telephone: 23881199
For order-related enquiries, please include your order number whenever possible.
Privacy and Data Protection
We take the protection of customer information seriously.
Personal information may be processed where necessary to:
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Process orders;
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Arrange delivery;
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Process payments;
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Provide customer service;
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Handle returns and refunds;
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Prevent fraud;
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Maintain store security; and
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Comply with applicable legal obligations.
More detailed information is available in our Privacy Policy.
Our Commitment
Our aim is to build a shopping environment based on:
Transparency — providing clear information about products, prices and policies.
Reliability — handling orders and customer enquiries responsibly.
Security — using appropriate e-commerce and payment technologies to support secure transactions.
Customer Support — providing customers with a clear way to contact us when assistance is needed.
Consumer Rights — respecting mandatory consumer protections applicable to eligible purchases.
Company Details
cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup
Nyhavn 14, 3.
1051 København K
Denmark
Email: cs@cloud.as
Telephone: 23881199
Thank you for visiting our store. We appreciate your interest and look forward to serving you.