If you have any questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please feel free to contact us.
We aim to respond to customer enquiries as soon as reasonably possible.
Company Information
Company name: cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup
Registered Address
cloud.as
Nyhavn 14, 3.
1051 København K
Denmark
Customer Service
Email: cs@cloud.as
Telephone: 23881199
For order-related enquiries, please include your order number and the email address used when placing the order so that we can assist you more efficiently.
Returns and Refunds
If you would like to request a return, exchange or refund, please contact us before sending any product back.
Email: cs@cloud.as
Telephone: 23881199
Please include:
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Your order number;
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The product concerned;
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A brief description of the issue; and
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Photos or videos where relevant.
Approved returns must follow the return instructions provided by our customer service team.
Shipping and Delivery Enquiries
For questions relating to:
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Order status;
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Shipment tracking;
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Delivery delays;
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Lost parcels;
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Damaged parcels;
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Incorrect products; or
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Missing products or components,
please contact us at:
Email: cs@cloud.as
Please provide your order number whenever possible.
Business Hours
Customer enquiries are reviewed on business days.
Response times may be longer during weekends, public holidays or periods of unusually high enquiry volume.
Legal Contact
For legal, privacy or data protection enquiries, please contact:
cloud.as
Nyhavn 14, 3.
1051 København K
Denmark
Email: cs@cloud.as
Telephone: 23881199