Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how cloud.as (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit or use our online store, purchase products, create an account, contact customer service or otherwise interact with our services.

For the purposes of this Privacy Policy, our online store, website functions, products, customer accounts, checkout, customer support and related services are collectively referred to as the “Services.”

Please read this Privacy Policy carefully before using the Services.

1. Company Information

The company responsible for operating the Services and processing personal information is:

Company name: cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup

Registered address:
Nyhavn 14, 3.
1051 København K
Denmark

Email: cs@cloud.as
Telephone: 23881199

Where applicable under data protection law, cloud.as acts as the data controller for personal information processed in connection with our online store, except where a third-party service provider acts as an independent controller.

Our online store is hosted through Shopify, which provides the technical e-commerce platform used to deliver the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

  • Visit or browse our online store;

  • Create or manage a customer account;

  • Purchase a product;

  • Add products to your shopping cart;

  • Complete checkout;

  • Make a payment;

  • Request a return, exchange or refund;

  • Contact customer service;

  • Subscribe to marketing communications;

  • Submit a review or other content;

  • Interact with our advertisements; or

  • Otherwise communicate or interact with us through the Services.

This Privacy Policy does not necessarily apply to independent third-party websites, applications or services that may be linked through our store.

3. Personal Information We Collect

The information we collect depends on how you interact with the Services.

3.1 Contact Information

We may collect:

  • Full name;

  • Billing address;

  • Delivery address;

  • Postal code;

  • City;

  • Country or region;

  • Email address;

  • Telephone number; and

  • Other contact information you voluntarily provide.

3.2 Account Information

If customer accounts are available, we may collect:

  • Account name;

  • Email address;

  • Login information;

  • Authentication information;

  • Saved addresses;

  • Account preferences;

  • Communication preferences; and

  • Order history.

You are responsible for keeping your login credentials confidential.

3.3 Order and Transaction Information

When you place or manage an order, we may process:

  • Products viewed or purchased;

  • Products placed in your cart;

  • Order number;

  • Product quantity;

  • Product model or variation;

  • Purchase price;

  • Order status;

  • Delivery information;

  • Tracking information;

  • Payment status;

  • Return information;

  • Exchange information;

  • Refund information; and

  • Communications relating to your order.

3.4 Payment Information

Depending on the payment method used, payment-related information may include:

  • Selected payment method;

  • Billing information;

  • Transaction amount;

  • Payment status;

  • Transaction identifiers; and

  • Payment confirmation information.

Complete payment card or account information may be processed directly by Shopify, banks, payment processors or other authorized payment service providers.

We may therefore not receive or store complete payment card details.

3.5 Customer Support Information

When you contact us, we may collect information including:

  • Your name;

  • Email address;

  • Telephone number;

  • Order number;

  • Product information;

  • Messages;

  • Complaint details;

  • Return or refund reasons;

  • Photographs;

  • Videos; and

  • Other information you voluntarily provide.

Photographs or videos may be requested where reasonably necessary to review a damaged, defective, missing or incorrect product.

3.6 Technical and Usage Information

When you use the Services, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Browser language;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Network information;

  • Pages viewed;

  • Products viewed;

  • Date and time of access;

  • Referring website;

  • Session information;

  • Click and navigation information;

  • Cookie identifiers;

  • Approximate location derived from your IP address; and

  • Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect:

  • Marketing preferences;

  • Communication preferences;

  • Product interests;

  • Previously viewed products;

  • Advertising interactions;

  • Promotional campaign interactions; and

  • Customer survey or feedback information.

4. How We Collect Personal Information

We may collect information in several ways.

Information You Provide Directly

You may provide information when you:

  • Place an order;

  • Complete checkout;

  • Create an account;

  • Complete a form;

  • Contact customer service;

  • Request a return or refund;

  • Subscribe to marketing communications;

  • Submit a product review; or

  • Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

  • Cookies;

  • Pixels;

  • Tags;

  • Server logs;

  • Analytics tools;

  • Device identifiers;

  • Local storage; and

  • Similar technologies.

Information Received From Service Providers

We may receive relevant information from companies that assist us with:

  • E-commerce hosting;

  • Payment processing;

  • Order fulfilment;

  • Shipping and delivery;

  • Customer service;

  • Fraud prevention;

  • Website security;

  • Analytics;

  • Marketing; and

  • Advertising.

5. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Services

We may use information to:

  • Operate and maintain our online store;

  • Create and manage customer accounts;

  • Process and confirm orders;

  • Process or verify payments;

  • Arrange order fulfilment;

  • Arrange shipping and delivery;

  • Provide tracking information;

  • Communicate about orders;

  • Process returns;

  • Process exchanges;

  • Process refunds;

  • Respond to customer questions; and

  • Provide customer support.

Improving the Services

We may use information to:

  • Understand how customers use our store;

  • Analyze website performance;

  • Improve website navigation;

  • Improve products and services;

  • Improve customer service;

  • Remember customer preferences; and

  • Personalize the shopping experience where permitted.

Security and Fraud Prevention

We may process information to:

  • Verify transactions;

  • Detect suspicious activity;

  • Prevent fraud;

  • Prevent unauthorized account access;

  • Protect customers;

  • Protect our business;

  • Secure our website; and

  • Investigate suspected misuse.

Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional communications;

  • Inform customers about products or promotions;

  • Measure advertising performance;

  • Understand customer interests; and

  • Display relevant advertising.

Where consent is legally required, we will seek appropriate consent before using personal information for such purposes.

You may unsubscribe from marketing communications at any time.

Legal and Compliance Purposes

We may use or retain information where necessary to:

  • Comply with applicable laws;

  • Meet accounting requirements;

  • Meet tax requirements;

  • Meet consumer protection requirements;

  • Prevent fraud;

  • Respond to legal proceedings;

  • Respond to government or regulatory requests;

  • Establish or defend legal claims; and

  • Protect our legal rights.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), European Economic Area data protection rules or similar legislation applies, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process personal information where necessary to:

  • Accept and process your order;

  • Receive or verify payment;

  • Deliver products;

  • Provide customer service;

  • Process a return;

  • Process a refund; or

  • Otherwise perform our contractual obligations.

Legal Obligations

We may process or retain information where necessary to comply with:

  • Tax requirements;

  • Accounting requirements;

  • Consumer protection laws;

  • Fraud-prevention obligations;

  • Court orders;

  • Regulatory requirements; or

  • Other applicable legal obligations.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests including:

  • Preventing fraud;

  • Securing the Services;

  • Improving our store;

  • Responding to customer enquiries;

  • Understanding business performance;

  • Maintaining appropriate records; and

  • Protecting or defending our legal rights.

Where required, we consider whether these interests are outweighed by your rights and freedoms.

Consent

We may rely on your consent when required for purposes such as:

  • Optional marketing communications;

  • Non-essential cookies;

  • Personalized advertising; and

  • Other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that lawfully occurred before consent was withdrawn.

7. Sharing Personal Information

We may disclose personal information where reasonably necessary to operate the Services or comply with applicable law.

Recipients may include:

  • Shopify;

  • Payment processors;

  • Banks;

  • Payment service providers;

  • Shipping companies;

  • Courier companies;

  • Warehouses;

  • Fulfilment providers;

  • Website hosting providers;

  • Cloud service providers;

  • Customer support providers;

  • Email service providers;

  • Analytics providers;

  • Advertising or marketing providers;

  • Fraud-prevention providers;

  • Security providers;

  • Accountants;

  • Lawyers;

  • Insurers;

  • Professional advisers;

  • Government authorities;

  • Courts;

  • Law enforcement authorities; and

  • Regulators.

We may also disclose information:

  • With your permission;

  • To complete your order;

  • To arrange delivery;

  • To process a payment or refund;

  • To investigate suspected fraud;

  • To protect our legal rights;

  • To protect the safety of customers or others;

  • To comply with applicable law; or

  • In connection with a merger, restructuring, acquisition or transfer of business assets.

We do not sell customer personal information to third-party advertisers.

8. Shopify

Our online store is powered by Shopify.

Shopify may collect and process information relating to your access to and use of our store to provide, maintain, secure and improve its e-commerce services.

Information submitted through our Services may therefore be transmitted to Shopify and other service providers involved in operating the store.

Shopify may also act independently as a controller for certain processing activities in accordance with its own privacy documentation and applicable law.

Where Shopify independently determines how and why personal information is processed, its own privacy practices may apply.

9. Payment Providers

Payments may be processed by independent payment service providers.

Depending on your selected payment method, these providers may process:

  • Name;

  • Billing information;

  • Payment details;

  • Transaction amount;

  • Transaction identifiers;

  • Fraud-prevention information; and

  • Other information required to process the transaction.

Payment providers process information according to their own terms, privacy policies and legal obligations.

Where complete payment information is processed directly by an authorized payment provider, we may not have access to the complete payment credentials.

10. Shipping and Delivery Providers

To fulfil and deliver your order, we may provide shipping, courier or fulfilment providers with information including:

  • Recipient name;

  • Delivery address;

  • Postal code;

  • City;

  • Country;

  • Telephone number;

  • Email address;

  • Order reference;

  • Package information; and

  • Delivery instructions.

Delivery providers may use this information to:

  • Deliver the parcel;

  • Contact you about delivery;

  • Confirm delivery information;

  • Provide tracking updates;

  • Arrange delivery times; and

  • Resolve delivery problems.

11. Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning correctly;

  • Maintain your shopping cart;

  • Keep account sessions active;

  • Remember preferences;

  • Support checkout;

  • Protect website security;

  • Detect suspicious activity;

  • Understand website traffic;

  • Measure website performance;

  • Improve the shopping experience;

  • Measure marketing effectiveness; and

  • Display relevant advertising where permitted.

Essential Cookies

Essential cookies are necessary for functions such as:

  • Shopping cart management;

  • Account login;

  • Checkout;

  • Payment processing;

  • Order processing; and

  • Website security.

Analytics Cookies

Analytics cookies may help us understand how visitors use our store and which pages or products are viewed.

Advertising Cookies

Advertising cookies may be used to measure promotional campaigns or provide relevant advertising where permitted.

Where legally required, non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookies through available cookie preference controls or your browser settings.

Disabling essential cookies may prevent certain parts of the Services from functioning correctly.

12. Marketing Communications

Where permitted by law, we may send marketing communications if:

  • You have provided consent;

  • The communication is otherwise legally permitted; and

  • You have not opted out.

You may unsubscribe using the link included in a promotional email or by contacting:

cs@cloud.as

Unsubscribing from marketing does not prevent us from sending necessary service-related communications concerning:

  • Orders;

  • Payments;

  • Delivery;

  • Returns;

  • Refunds;

  • Customer accounts; or

  • Security.

13. International Data Transfers

Some of our e-commerce, payment, hosting, analytics, logistics or other service providers may process personal information outside your country of residence.

Where personal information is transferred internationally and applicable law requires safeguards, appropriate legal mechanisms may be used.

These may include:

  • Adequacy decisions;

  • Approved contractual safeguards;

  • Standard contractual clauses;

  • Appropriate technical or organizational protections; or

  • Other lawful transfer mechanisms.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

  • The customer relationship;

  • Order fulfilment;

  • Delivery requirements;

  • Return and refund periods;

  • Tax obligations;

  • Accounting obligations;

  • Fraud prevention requirements;

  • Legal limitation periods;

  • Dispute resolution;

  • Regulatory obligations; and

  • The need to establish or defend legal claims.

When information is no longer required, we may securely delete, anonymize or otherwise restrict it as appropriate.

15. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Unlawful disclosure;

  • Unauthorized alteration;

  • Destruction;

  • Misuse; and

  • Unauthorized processing.

Security measures may include:

  • Restricted access;

  • Authentication controls;

  • Secure hosting;

  • Encryption where appropriate;

  • Fraud monitoring;

  • Security reviews; and

  • Access controls for service providers.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Responsibilities

You should take reasonable steps to protect your information.

You should:

  • Provide accurate information;

  • Keep your account information current;

  • Protect account passwords;

  • Avoid sharing login credentials;

  • Notify us if unauthorized access is suspected;

  • Provide accurate delivery information; and

  • Use secure devices and networks where reasonably possible.

17. Children's Privacy

The Services are intended for customers legally capable of entering into a purchase contract.

We do not knowingly collect personal information from children in violation of applicable law.

Where legally required, minors should obtain appropriate permission or supervision from a parent or legal guardian before using the Services or providing personal information.

If you believe that a child has provided personal information without appropriate authorization, please contact us at:

cs@cloud.as

We will review the matter and take appropriate action where required by law.

18. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request completion of incomplete information;

  • Request deletion of personal information;

  • Request restriction of processing;

  • Object to certain processing;

  • Object to direct marketing;

  • Request portability of eligible personal information;

  • Withdraw consent; and

  • Submit a complaint to an appropriate data protection authority.

These rights are not absolute and may be subject to legal requirements and exceptions.

For example, we may need to retain certain information to:

  • Complete an order;

  • Meet accounting requirements;

  • Meet tax obligations;

  • Prevent fraud;

  • Resolve disputes; or

  • Establish or defend legal claims.

19. Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing purposes at any time.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

20. How to Exercise Your Privacy Rights

To submit a privacy or data protection request, contact:

Email: cs@cloud.as
Telephone: 23881199

You may be asked to provide information reasonably necessary to identify your records and verify your identity, such as:

  • Your full name;

  • Email address;

  • Order number where applicable;

  • A description of your request; and

  • Information necessary to verify that the request relates to you.

Identity verification may be required before personal information is disclosed, corrected or deleted.

Requests may be restricted or refused where permitted by applicable law, including where:

  • Identity cannot reasonably be verified;

  • Disclosure would adversely affect another person's rights;

  • Information must legally be retained;

  • A request is manifestly unfounded or excessive;

  • Processing is necessary to prevent fraud; or

  • Another legal exception applies.

We will respond within the period required by applicable law.

21. Third-Party Websites and Services

The Services may contain links to independent third-party websites, applications or platforms.

We do not control the privacy, security or content practices of independent third parties.

When you leave our store or interact with an external service, that third party's own privacy policy and terms may apply.

We recommend reviewing the applicable privacy policy before providing personal information to a third party.

The inclusion of a link does not necessarily mean that we endorse or control the third party.

22. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can review the matter.

You may contact:

Email: cs@cloud.as
Telephone: 23881199

Depending on your location and applicable law, you may also have the right to submit a complaint to the competent data protection supervisory authority.

Submitting a complaint to us does not limit any other rights or remedies available under applicable law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

  • Changes in applicable law;

  • Regulatory guidance;

  • Changes to our Services;

  • Changes to Shopify or other service providers;

  • Changes to payment or delivery systems;

  • Security developments; or

  • Changes in our business operations.

The current version will be made available through our online store.

Where legally required or reasonably appropriate, material changes may also be communicated through the website, email or another suitable method.

The “Last updated” date at the top of this Privacy Policy indicates when the latest version became effective.

24. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled or how to exercise a privacy right, please contact:

cloud.as
CVR number: 28348371
Responsible person: Carsten Handest Sjørup

Registered address:
Nyhavn 14, 3.
1051 København K
Denmark

Email: cs@cloud.as
Telephone: 23881199